Customer Care

Customer service can be reached by emailing info@louponline.com

Orders
Our goal is to deliver your purchase as quickly as possible! All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of one business day if the merchandise is in stock. The exact shipping cost for your order will be added and displayed at checkout.

International Orders
International orders are shipped with USPS Priority Mail (6-10 business day delivery), shipping starts at $20.00 for insured packages under 4 pounds and varies depending on area and weight. Unfortunately we cannot account for customs and tariffs costs once the package arrives at the destination.

Sales Tax
Loup Brand does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York and New Jersey where customers are subject to their respective sales tax.

Return/Exchange

RETURN POLICY

If you are not completely satisfied with your purchase, please return item(s) in original packaging within 15 days of the shipping date for an exchange or refund. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.
ALL SALE ITEMS ARE ONLY AVAILABLE FOR STORE CREDIT/EXCHANGE.

The customer is responsible for return shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS, or Federal Express that allows you to track your package. If you send a return COD, it will not be accepted.
Please follow the simple return/exchange instructions below:
1) Email info@louponline.com with your Order No, Item No and reason for return.
2) Customer service will issue you an RA# and give you all the info you need to return the item. We will not accept returns or exchanges without an RA #.
3) Circle the item(s) you wish to return on your receipt and write the RA# at the bottom of the receipt. To exchange, simple note what you would like to exchange for, and make sure to mention this on your email to customer service as well.
4) Ship the items and receipt form to the address provided with any traceable shipping method. Please make sure your package is prepaid. Once we receive your package we'll promptly exchange or refund items as you instruct. Claims for packages lost or damaged in transit must be made by the shipper.

Why don't we offer free returns?
We strive to give our customers the best customer care we can, and when something doesn't work for you we try our hardest to make returns easy and seamless. Some companies pad their prices with extra fees to cover the possibility of returns, extra marketing, extra shipping etc. We take great care to give you the best prices we can without adding all these hidden extras, and that's why we don't offer free returns. If you would like to exchange something, we will happily pay the shipping fee to send this new item to you. And if you try this new item and don't like it, we will again pay for shipping this back to us. Always feel free to email us at info@louponline.com with any questions or concerns.

Pre-Orders
As a courtesy to our customers, we offer merchandise for sale that have not arrived yet at our warehouse. These items are marked as pre-orders and ship when the goods arrive at Loup Brand. You can order these items to reserve your size, and we will ship them to you as soon as they are available. The expected ship date for pre-ordered merchandise is noted on the product pages. We do our best to keep these dates accurate; however, please be aware that we may experience delays. If your order contains both in-stock items and pre-ordered items and you select express shipping, we will only be able to apply the expedited shipping to the in-stock items.

THANK YOU!