Customer service can be reached by emailing service@louponline.com

Return/Exchange

All Sample Sale purchases are final sale. 

If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order. Initiate your return by emailing service@louponline.com with your order #, Item # and reason for return. We will email you back with a return shipping label. We must receive the items within 30 days of the date that the return label was issued.

A return Shipping & Handling fee of $9.99 will be automatically deducted from your total refund amount. If you opt for a store credit or an exchange, this $9.99 will be waived. Store credit does not expire. 

If you would like an exchange, please let us know what item and size you would like. We will put this on hold for you and will ship this out as soon as we receive and process your return. 

We do not accept returns of garments worn, washed, altered or damaged in any way; Loup reserves the right to refuse such goods, at our discretion, by returning them to the customer. Refunds are only available for full price merchandise. All Sale Items are only available for store credit or exchanges. 

Please note, at this time we are unable to provide return shipping labels for international orders. 

You may also return items in person to our Hudson, NY location during our opening hours. 

ALL SALE ITEMS ARE ONLY AVAILABLE FOR STORE CREDIT/EXCHANGE.

Orders
We aim to be as low waste as possible, so our shipments contain very little paperwork, no tagging on the garments and low waste receipts. Our goal is to deliver your purchase as quickly as possible! All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of one business day if the merchandise is in stock. The exact shipping cost for your order will be added and displayed at checkout.

International Orders
International orders are shipped with USPS Priority Mail (6-10 business day delivery), shipping starts at $20.00 for insured packages under 4 pounds and varies depending on area and weight. Unfortunately we cannot account for customs and tariffs costs once the package arrives at the destination.

We offer in-person pickup at our Hudson, NY location for any items that we have in stock at the shop. If your item is available for pickup, you can select this option at checkout and can pickup during our opening hours. 

Sales Tax
Loup Brand does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York and New Jersey where customers are subject to their respective sales tax. 

Pre-Orders
As a courtesy to our customers, we offer merchandise for sale that have not arrived yet at our warehouse. These items are marked as pre-orders and ship when the goods arrive at Loup Brand. You can order these items to reserve your size, and we will ship them to you as soon as they are available. The expected ship date for pre-ordered merchandise is noted on the product pages. We do our best to keep these dates accurate; however, please be aware that we may experience delays and will alert you to this. If your order contains both in-stock items and pre-ordered items and you select express shipping, we will only be able to apply the expedited shipping to the in-stock items.

THANK YOU!