ALL "THANKSGIVING SALE" PURCHASES ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY.

HOLIDAY RETURNS POLICY:

Orders placed in-store and online between November 25th - December 24th may be returned or exchanged until January 8th.

To be eligible for a refund, orders placed within this period follow our standard return policy in which only full price items can be refunded, and items have to be sent back in their original condition. Any item from our "Sale" markdown section is only eligible for exchange or store credit.

RETURNS

If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order. Initiate your return by emailing service@louponline.com with your order #, Item # and reason for return. We will email you back with a return shipping label. We must receive the items within 30 days of the date that the return label was issued.

A return Shipping & Handling fee of $9.99 will be automatically deducted from your total refund amount. If you opt for a store credit or an exchange, this $9.99 will be waived. Store credit does not expire. 

If you would like an exchange, please let us know what item and size you would like. We will put this on hold for you and will ship this out as soon as we receive and process your return. 

We do not accept returns of garments worn, washed, altered or damaged in any way; Loup reserves the right to refuse such goods, at our discretion, by returning them to the customer. Refunds are only available for full price merchandise. All Sale Items are only available for store credit or exchanges. 

Please note, at this time we are unable to provide return shipping labels for international orders. 

You may also return items in person to our Hudson, NY location.

ALL SALE ITEMS ARE ONLY AVAILABLE FOR STORE CREDIT/EXCHANGE.

We aim to be as low waste as possible, so our shipments contain very little paperwork, no tagging on the garments and low waste receipts. Our goal is to deliver your purchase as quickly as possible! All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of one business day if the merchandise is in stock. The exact shipping cost for your order will be added and displayed at checkout.

International Orders
International orders are shipped with USPS Priority Mail (6-10 business day delivery), shipping starts at $20.00 for insured packages under 4 pounds and varies depending on area and weight. Unfortunately we cannot account for customs and tariffs costs once the package arrives at the destination.

We offer in-person pickup at our Hudson, NY location for any items that we have in stock at the shop. If your item is available for pickup, you can select this option at checkout and can pickup during our opening hours. 

Loup Brand does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York and New Jersey where customers are subject to their respective sales tax.